The key factors for charging station installers: challenges and opportunities

The world of installing charging stations for electric vehicles is rapidly evolving. Today, the perspective of charging station installers is essential to understand how to tackle challenges and maximize opportunities in an increasingly competitive sector.

In this article, we analyze the key factors for installers that define the work and daily choices of professionals in the industry.

The key factors for charging station installers

1. Pre and post-sales service and technical support

For 61% of the installers surveyed, service and technical support are an absolute priority. Quick and competent support, both before and after installation, is essential for:

• Reducing intervention times and ensuring greater operational efficiency

• Increasing end customer satisfaction

• Minimizing field problems, thereby improving the overall quality of service

• Reduction of field issues

As emphasized by E-ricarica, technical support goes well beyond mere problem-solving: it is a valuable ally in planning daily activities and training installers.

2. Value for money

Another crucial factor is the value for money, regarded as important by 44% of installers. EV chargers are often perceived as expensive:

• 36.7% consider them "inadequate" in terms of price

• 30% rate them as only "sufficient"

This means that the ability to propose affordable yet quality solutions becomes a real competitive advantage for companies in the sector.

3. Training and technical updates

Technical training and professional updates are fundamental for 48% of installers. The growing complexity of charging infrastructures requires:

• Always updated skills to ensure high-quality installations

• Knowledge of regulations and emerging technologies

• Targeted certifications and courses that enhance professionalism and reputation

4. Lead generation and networking

27% of respondents recognize the importance of lead generation and networking. In a competitive market, creating partnerships and collaborations with suppliers and companies in the industry is often key to:

• Expanding the network of clients and partners

• Gaining greater visibility

• Growing through concrete opportunities

5. Ease of installation and breadth of offering

The ease of installation and the availability of a wide range of products are considered fundamental by installers. Choosing simple and modular solutions allows for:

• Reducing installation times and costs

• Improving operational efficiency

• Increasing end customer satisfaction

Market challenges: costs, misinformation, and infrastructure

Despite the opportunities, the survey highlights the main challenges that installers face daily:

• High energy costs, which affect installation projects

• Complex bureaucracy and still inadequate network infrastructures

• Misinformation and poor competence of end customers, an obstacle for 52% of respondents

Only 35% of installers believe that customers have "adequate" knowledge of EV solutions, indicating that more effort is needed in training and communication.

Challenges and opportunities for installers

Despite the challenges, opportunities for installers are significant. More than a quarter of respondents indicate that charging stations account for over 75% of their revenue, a figure that confirms the solidity and growth potential of the sector. Investing in integrated services and technical support, in training and professional updates, as well as competitive value propositions, represents a winning strategy for those who wish to consolidate their market position.

The charging station sector is in full evolution. Thoroughly understanding the key factors for installers – service, value for money, training, networking, and ease of installation – is the first step in successfully navigating challenges and seizing future opportunities.

The complete report from E‑Ricarica provides further data and insights for those wishing to explore trends and dynamics of the sector and prepare to take their business to the next level.